Contact us

Any questions about our home exchange service? Please read the information in our How it works section which includes frequently asked questions. Additional guidance on the home exchange process can be found in our Organising home swaps page.

Contacting Guardian home exchange

If you didn’t find the answer to your question or have any problems using the site, please use the form below to contact us and your message will be emailed to our team.

Please fill in all fields checking that your email address is correct and include your listing ID in the subject line if you are a Guardian home exchange member

You will normally receive a reply to your message within a few hours.

Alternative ways to contact us

By phone: You may also contact Guardian home exchange (operated by Home Base Holidays) by phone on 020 8886 8752 (if calling from outside the UK: +44 208 886 8752) during office hours (GMT), Mon - Fri, 9 am - 5.30 pm. Please leave a message if calling outside these hours or if the line is engaged and we will get back to you within 24 hours.

By post: Guardian home exchange C/o Home Base Holidays
7 Park Avenue
N13 5PG

If possible, provide us with an email address for a quicker response to your letter.